Manscaped

Manscaped built a massive influencer marketing program and podcast sponsorship network but attracted significant consumer backlash over hidden subscription enrollment and unauthorized recurring charges. The Better Business Bureau has flagged a pattern of complaints serious enough to pause Manscaped's rating while under investigation, and PissedConsumer users rate the brand 1.7 out of 5 stars based on over 259 reviews — driven almost entirely by billing disputes.

━━━ DOCUMENTED INCIDENTS ━━━

▸ Case #1 — Unauthorized Subscription Enrollment Pattern (2021–Ongoing) Hundreds of BBB complaints document consumers purchasing a one-time product via guest checkout, then being automatically enrolled in a recurring replenishment subscription without clear disclosure. Charges of $22–$38 appeared months later on credit cards. The BBB opened a pattern-of-complaints review, noting the company's checkout flow buried subscription enrollment in fine print. One BBB reviewer wrote: 'I was tricked! Apparently in the fine print of their discount it says they are going to charge me repeatedly.'

▸ Case #2 — Customer Service Obstruction on Cancellations Complaints on BBB and ComplaintsBoard allege that canceling the subscription requires navigating multiple tabs, with credit card removal blocked unless consumers switch to a different plan. Phone support is unavailable; email responses are AI-generated and slow. The pattern mirrors FTC guidance on 'negative option' dark patterns that the agency has pursued against other subscription brands.